Learn how to avoid the latest scams, keep your accounts safe, and get help from Patelco.
联系 us first before you give away personal information or money – we’ll help you figure out if it’s a scam.
Protect your money and personal information during tax season.
Scammers may be impersonating Patelco. Here’s how to verify if it was Patelco contacting you.
在Patelco, we’ll be with you on every step of your financial journey, including when you’re a victim of fraud. 联系 us immediately if you suspect fraud on your account(s), or if you responded to a suspicious email, text message or phone call.
Fraudsters can tap into your emotions or try to catch you off guard.
这里有 5个危险信号 to watch out for based on Patelco’s fraud monitoring.
If you answer “yes” to any of these, you may be the target of a scam. Don’t click on any links or share any information with the person contacting you.
If you’ve lost money to a scam, 太阳集团平台 as soon as possible to see if we can place protection on your account and try to recover funds.
Want to learn even more about common 红旗 and protecting yourself from fraud? 下载Patelco的 欺诈小册子在这里. We even have a version tailored with information for older people. 点击这里 下载副本.
1. Did someone claiming to be Patelco call and ask for card information, one-time passcode and/or login credentials to online banking?
2. Were you contacted by someone out of the blue and pressured to transfer your money (to “protect” it) or to wire them money?
3. Were you asked to hide information from or lie 对Patelco or your other financial institution(s)?
4. Does this transaction involve a foreign country, 领土, or state w在这里 you don’t have contacts or connections?
5. Were you “overpaid” or “over reimbursed” for something and are now being asked to send the “extra” money back?
Soon, we’ll be able to authenticate your identity via natural conversation when you call us.
It analyzes multiple unique aspects of your natural voice, making it very challenging to mimic.
下次你打电话的时候 us, you can request to be enrolled – just be sure your contact information is up to date first.
当你打电话给我们, we’ll compare your voice to your voiceprint – making it quicker to authenticate you and help with your question.
Voice authentication is a type of biometric authentication, a security process that relies on unique biological characteristics like a fingerprint. In this case, it’s a voiceprint – which includes your individual pitch, tone, and pronunciation.
No, you don’t have to – but we highly recommend it as an additional layer of security so that we know it’s you when you call us.
下次你打电话的时候 800.358.8228, just tell us you want to enroll. Your contact information must be up to date, and we’ll ask you to authenticate yourself with personal information so that we can be sure it’s your voiceprint we’re saving.
Our voiceprint identification system is designed to be resistant to deepfake technology, making it more difficult for fraudsters to impersonate you.
T在这里 are many benefits to using voice authentication. 第一个, it enhances security by adding an extra layer of protection to help guarantee we’re talking to you. 第二个, it’s a more seamless and faster experience for you – so you can get authenticated faster and get down to the business of your call.
File a claim immediately using our online claims center by logging into Patelco在线™. 查看其他详细信息 在这里.
It’s important to act quickly and to report it to the authorities. 阅读我们的建议 for being proactive.
We’re 在这里 to guide and support you if you notice account activity that’s not yours. 联系 us immediately.
Here’s what you can do to act fast and recover if you’ve been a victim of identity theft.
Watch our video to the right to learn how you can protect your identity and finances by following 简单的三个步骤.
Fraudsters have become more proficient at faking caller ID – so just because your phone shows Patelco, that doesn’t mean it’s really us.
Red flags include someone calling you to ask information we already know – such as your card number, Social Security number, mother’s maiden name, 等. We already have this information and will 从来没有 打电话询问.
When in doubt, disconnect and call us at our known number, 800.358.8228.
With people using the internet to pretty much do everything, online scams are on the rise. 阅读更多关于 top internet scams 在这里.
As text messaging becomes more prevalent around the world, text message scams are also becoming more common. 阅读更多关于 text message, or “smishing,” scams 在这里.
All sorts of financial services are available to help you manage your finances, and many will require you to share your data with them. Learn more about how data sharing works, what you should consider when asked to share your data, and how to protect your data and accounts. 阅读更多关于 sharing data on financial apps 在这里.
All sorts of services are available to help you manage your finances, and many will ask you to share your data with them (like your online banking credentials). Learn more about how data sharing works, what you should consider when asked to share, and how to protect yourself. 阅读更多关于 social media scams 在这里.
In 2021, over 92,000 victims over the age of 60 reported losses of $1.70亿年 到IC3. This represents a 74 percent increase in losses over losses reported in 2020.1 The top scams targeting are government impersonation scams, sweepstakes and lottery scams, robocalls and phone scams, computer tech support scams, and grandparent scams. 阅读更多关于 fraud against elders 在这里.
不要给 personal information or money to anyone who calls or texts you. Learn more >
We’re 在这里 to help you figure out if it’s a scam before you give out any personal information or transfer money. 请致电 800.358.8228 and enter extension 5323 to talk with a specialist. You can also schedule an appointment with our Fraud Experience Team (for the type of appointment, select FRAUD CONSULTATION).
Read tips in our past newsletters
Don’t be fooled by job listing that sounds too good to be true. Look for these warning signs to identify job opportunities to stay away from!
Crypto can be appealing – but t在这里’s a lot of scams that use crypto to try and part you from your money. Find out about the most popular and how to avoid them.
Social media is a great way to connect with friends and with companies – but scammers are out t在这里 too. Find out how to stay socially safe with the experts at Patelco.
Discover the additional resources that Patelco has put together for members like you.
